Valo Sign legal
Service Levels
What users can expect from the free service and its offline capability.
Last updated 24 August 2026
Free service
Valo Sign is currently a free public service. It does not include a contractual service-level agreement, uptime commitment, support response time, service credits, or guaranteed data recovery.
Our operating goals
- Keep the core application available on a reasonable-efforts basis.
- Preserve offline completion after the app shell has loaded successfully, subject to browser storage and device limits.
- Address serious privacy, security, and export defects as a priority.
- Provide reasonable notice for planned material changes where practical.
What is not covered
Internet providers, browsers, devices, browser extensions, operating systems, external PDF viewers, and third-party hosting infrastructure are outside our direct control. Offline readiness can be lost if your browser clears or evicts cached application files.
Future paid plans
If paid or organisational plans are introduced, any uptime commitment, support target, or service credit will appear in a separate written agreement. The free service will not silently become a paid contract.